We are delighted that you are visiting our website and would like to thank you for your interest in our company, our products and services, and our websites. Protecting your privacy and your personal data when you use our website is very important to us.

1. Scope of application

This privacy policy applies to the website of DR.SCHNELL GmbH & Co. KGaA under the domain www.dr-schnell.com, www.campus.dr-schnell.com and www.servicecockpit.dr-schnell.com. It does not apply to the websites of other service providers that are merely referred to via a link.

2. CONTACT DETAILS OF THE DATA CONTROLLER AND DATA PROTECTION OFFICER

3. HOW WE PROCESS YOUR DATA

3.1 USE OF COOKIES AND SIMILAR TECHNOLOGIES

For the processing of personal data using cookies and similar technologies on our website, please refer to our Cookie Policy, which forms part of this statement.

3.2 ACCESS TO WEB PAGES AND FILES ON OUR INTERNET OFFER

Each time a user accesses a page from our website and each time a file is retrieved, data about this process is automatically stored and processed in a log file on our web server.

Specifically, the following data is stored for each access/retrieval:

• IP address of the requesting computer;

• Date and time of the request;

• Page accessed/name of the file accessed;

• Amount of data transferred;

• Message indicating whether the access/retrieval was successful;

• Internet address from which the page or data was accessed or the desired function was initiated;

• Web browser used.

The aforementioned data, including the IP address, is stored for the duration of the communication process in order to enable the use of our website. In addition, the IP address is stored for a short period of time to ensure IT security, in particular to protect our IT systems from misuse and to defend against attacks.

3.3 CONTACT FORM / CONTACT BY E-MAIL

You can contact us directly by filling out the contact form on our website (https://www.dr-schnell.com/kontakt).

Your data (identification and contact details) will be used exclusively for the purpose of contacting you, processing your request, and responding to your inquiry.
The legal basis for processing is based on our legitimate interest in responding to your inquiry, complaint, or concern in accordance with Art. 6 (1) (f) GDPR.

Your data will be stored for 3 years after your request has been processed. After this period, your personal data will be deleted.

3.4 NEWSLETTER REGISTRATION

You have the option of subscribing to our newsletter to receive information about new products, service campaigns, or events. We use the "Brevo" service provided by Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin (Sendinblue) to send our newsletters. For this purpose, we pass on the following personal data to Sendinblue: email address, last name, first name.
After registering for the newsletter, you will receive a confirmation email. Only after clicking on the link contained therein will you be added to the newsletter distribution list (double opt-in procedure).
Sendinblue is the recipient of your personal data and acts as a contract processor for us insofar as the sending of our newsletters is concerned.
The legal basis for the processing is your consent in accordance with Art. 6 (1) (a) GDPR. You have the right to revoke your consent at any time and to unsubscribe from the newsletter. All emails contain a link that you can use to unsubscribe from our mailing list. You can also withdraw your consent using the contact options provided. Declaring your withdrawal does not affect the lawfulness of the processing that has taken place up to that point. Your data will be processed as long as you have given your consent. Apart from that, it will be deleted after the contract between us and Sendinblue has ended, unless legal requirements necessitate further storage.

3.5 PERSONALIZED PRODUCT RECOMMENDATIONS AND NEW FEATURES ON OUR PLATFORMS BY EMAIL

As part of our services, we present information and offers from DR.SCHNELL as part of our contractual services. When selecting product recommendations, we prefer to use data from your previous orders in compliance with legal requirements. You will therefore receive a limited number of product recommendations, surveys, and exclusive offers from us, even if you have not subscribed to a newsletter. The legal basis for processing is our legitimate interest pursuant to Art. 6 (1) (f) GDPR. You have the right to object to the processing at any time.

3.6 ONLINE-SHOP

3.6.1 CUSTOMER ACCOUNT (CREATION)

In principle, you can visit our website without registering. However, to use certain services, you must register for a personal customer account. You can create a customer account HERE.

After registering, you will receive an automatic confirmation email from us at the email address you provided. Once you click on "Complete registration," you will be able to access your customer account. The following personal data is collected when creating a customer account:

• Identification data (title, surname, first name);

• Contact details (email address, postal address, and telephone number);

• Company data. 

The legal basis for processing is your consent in accordance with Art. 6 (1) (a) GDPR. You have the right to withdraw your consent and delete your customer account at any time. To delete your customer account, please contact info@dr-schnell.de or call our Customer Service Center at +49 89 3506080 or fill out the contact form available at https://www.dr-schnell.com/kontakt.

3.6.2 CUSTOMER ACCOUNT

Your personal data may be processed in your account as part of the following processing activities:

• Customer account management

• Orders

3.6.2.1 MANAGEMENT OF THE CUSTOMER ACCOUNT

You can change the details of your company and contact person in your customer account. However, from a data protection perspective, only the contact person's details (last name, first name, email address) are considered personal data. Editing the customer account is voluntary on the part of the user and is done on the basis of the latter's consent. Personal data will be stored until the details are changed or the customer account is deleted. To make changes, please contact our Customer Service Center at +49 89 3506080 or fill out the contact form available at https://www.dr-schnell.com/kontakt.

3.7 SERVICE COCKPIT (ACCOUNT CREATION)

To use SERVICECOCKPIT, you must create an account. When creating an account, we collect the following personal data from you:

• Contact details (email addresses)

• Company data

The legal basis for processing is your consent in accordance with Art. 6 (1) (a) GDPR. You have the right to withdraw your consent and delete your Service Cockpit account at any time. To delete your Service Cockpit account, please contact info@dr-schnell.de or our Customer Service Center at +49 89 3506080 or fill out the contact form available at https://www.dr-schnell.com/kontakt.

3.7.1.1 ORDERS

If you would like to place an order using our customer account, you must enter the data we require to process your order in order to conclude the contract. The following information is processed as part of the contract execution: company data (shipping address, billing address, and contact person), customer number, and products ordered. Your data will be stored for 10 years. This statutory retention period is based on Section 257 (1) No. 1 and 4, (4) HGB (German Commercial Code) and Section 147 (1) No. 1 and 4, (3) AO (German Fiscal Code). The data will be deleted after this period has expired.

3.8 CAREER

You can apply for advertised positions via our careers website (https://www.dr-schnell.com/unternehmen/karriere/dr.schnell-als-arbeitgeber).

Personal data (identification data, contact details, and application documents) will be processed exclusively for the purpose of evaluating the assessment in accordance with Art. 6 (1) (b) GDPR in conjunction with § 26 BDSG. Our data processor (HRworks GmbH) supports us in the application process.

Unsuccessful applications will be destroyed within six months in accordance with Section 15 (4) AGG and Section 61b (1) ArbGG in conjunction with Section 26 (1) BDSG.

If the application is successful, the application documents will be transferred to the personnel file.

3.9 CONCLUSION OF CONTRACTS AND PAYMENT

When you enter into a contract with us (e.g., in our online store), we require data such as the name of your company, your first and last name, the billing address, the delivery address if ordering goods, and—if the contract is to be concluded online via our website (e.g., in our online store)—your email address in order to conclude and process the contract, in particular to send you confirmation of receipt of the order by email, acceptance or rejection of your order by email and, if applicable, confirmation of dispatch of the ordered goods, as well as to transport the goods to the delivery address or have them transported, and to issue an invoice and send the invoice to the billing address.
We cannot provide any services without the complete and correct provision of the required data.
We collect and process the data you provide to the extent necessary for the establishment, execution, and termination of the contract, including the conclusion of the contract, the provision of services (in particular the processing of the delivery of goods) and payment, as well as the processing of any complaints and warranty claims. The legal basis for processing is Art. 6 (1) (b) GDPR. To execute purchase contracts, i.e., to process the delivery of the goods and the payment of the purchase price and, if applicable, the shipping costs, we will—if necessary—pass on your data to the service providers we use for this purpose. For example, we pass on your first and last name and the delivery address to a company (DPD Deutschland GmbH, Schenker Deutschland AG) that we commission to deliver the goods to the agreed recipient.
When you place an order via our online shop, we encrypt the transmitted data using Secure Socket Layer (SSL) technology to protect the data from unauthorized access or modification by third parties during transmission. This requires your web browser to support the SSL procedure.

3.10 E-LEARNING (CAMPUS)

You can participate in various courses online. Online courses can only be booked after prior registration. You can create a user account on the Campus Portal here. You can participate in various courses online. Online courses can only be booked after prior registration. You can create a user account on the Campus Portal here. The following personal data is collected for the creation of a user account:

• Identification data (title, last name, first name, login name);

• Contact details (email address);

• Company details (company, department).

The legal basis for processing is your consent in accordance with Art. 6 (1) (a) GDPR. You have the right to withdraw your consent and delete your user account at any time. To delete your user account, please click on "Delete profile" in your user account. However, we would like to point out that deleting your data may take some time and that data you have created may remain anonymously in the system after deletion (e.g., course content, forum entries, and messages sent).

3.11 PLUGINS

Our website uses social links from the following social networks.

3.11.2 YOUTUBE

The company providing the service in the European Economic Area and Switzerland is Google Ireland Limited, a company registered and operating under Irish law (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (referred to as "YouTube," "we," "us," or "our"). References in these Terms of Service to YouTube's "affiliates" refer to the companies within the Alphabet Inc. group of companies as defined in Sections 15 et seq. of the German Stock Corporation Act (AktG).

You will encounter video content from YouTube on this website. YouTube is a third-party provider that records your IP address when you view the respective video. This is necessary because otherwise the content cannot be sent to the user's browser. Your IP address is therefore required for the display of content and videos. DR.SCHNELL endeavors to use only content whose respective provider (YouTube) uses the user's IP address solely for the delivery of the content. However, DR.SCHNELL has no influence if YouTube stores the IP address for other purposes, such as statistical purposes, and uses it in any other way. If the reasons for other use are known, DR.SCHNELL will inform the users of the site.

If you are logged in to YouTube with your user account, YouTube may analyze your user behavior. You can prevent this by logging out of your private user account before using the video. For more information about the purpose and scope of data collection and the further processing and use of your data by YouTube, as well as your rights in this regard and privacy settings, please refer to YouTube's privacy policy.

3.11.3 Econda

Tracking measures and cookie setting

We want to provide you with an optimal user experience on our websites, in our online shop, and with our advertisements, tailored to your individual needs. To this end, we work with various service providers and technology providers and use cookies and tracking methods. Detailed information can be found below:

Web and app analysis with "econda Analytics"

In order to design and optimize this website in line with user needs, pseudonymized data is collected and stored using solutions and technologies from econda GmbH (Zimmerstraße 6, 76137 Karlsruhe, www.econda.de), and usage profiles are created from this data using pseudonyms. econda works on our behalf. The data will not be passed on to third parties or transferred to third countries.

By visiting the DR.SCHNELL website, I consent to the processing of my personal data as follows:

• econda Analytics (pseudonymized): Collection of IP address (truncated), information about the device used, pages viewed during the visit for the purpose of measuring reach and analyzing and optimizing our website.

• econda Analytics (personalized): Collection of IP address (truncated), information about the device used, pages viewed during the visit, customer master data, and data from the ordering process for the purpose of measuring reach and analyzing and optimizing our website.

Data processing purposes:

• Analytics

• Optimization

Without your opt-in, econda solutions operate in anonymous mode based on the current session. No personally identifiable data, such as IP addresses, customer numbers, or order numbers, is stored. No cookies are set. You will not be recognized during subsequent visits, and it is not possible to create a profile.

With your opt-in, cookies are used for the purpose described above, which enable the recognition of an Internet browser. However, usage profiles are not merged with data about the bearer of the pseudonym without the express consent of the visitor. In particular, IP addresses are made unrecognizable immediately upon receipt, which means that it is not possible to assign usage profiles to IP addresses. You can, of course, revoke your consent at any time.

Technologies used:

• Cookie

• Local storage

Anonymous tracking is used in accordance with Article 6(1)(f) of the GDPR. The company has a legitimate interest in measuring its reach in order to continuously optimize its online presence. Personalized tracking only takes place if you have given your consent (Article 6(1)(a) of the GDPR).

The following data is collected:

• Information about the device used

• Information about pages viewed during the website visit

• Information relating to the ordering process

• Information about access data

• Customer data when logging in or accessing the site

Visitors to this website can object to this data collection and storage at any time for the future here.

The objection only applies to the device and web browser on which it was set. Please repeat the process on all devices if necessary. If you delete the opt-out information from cookies and local storage, requests will be sent to econda again.

The data is processed and stored only for the period necessary to achieve the respective processing purpose or for as long as a statutory retention period (in particular commercial and tax law) exists. Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.

Further information:
Click here for further information: Econda data protection

3.11.4 Google Analytics

On our service cockpit at https://servicecockpit.dr-schnell.com/ and our website at https://dr-schnell.com/verwenden, we use Google Tag Manager as a tag management system to track user behavior on our website.

Google Analytics is a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). The "Google Analytics 4" operating mode is used. This makes it possible to assign data, sessions, and interactions across multiple devices to a pseudonymous user ID, thereby analyzing a user's activities across devices.

Google Analytics uses "cookies" that enable the website to analyze how users use the website. The legal basis for the use of Google Analytics is Art. 6 (1) (a) GDPR, namely your consent. The data sent by us and linked to cookies, user IDs (e.g., user ID) or advertising IDs is automatically deleted after 14 months. Data that has reached its retention period is automatically deleted once a month.

Please note that you have the right to withdraw your consent at any time with future effect. The lawfulness of the processing carried out until the withdrawal remains unaffected by this.

The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. The user's IP address is immediately truncated during this process, so that it is no longer possible to identify the user via the IP address. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator.

The legal basis for the transfer of personal data to the US is the European Commission's adequacy decision of July 10, 2023, available at: commission.europa.eu/document/fa09cbad-dd7d-4684-ae60-be03fcb0fddf_en. Based on the adequacy decision, personal data can be transferred securely from the EU to US companies participating in the EU-US Privacy Shield. Google Inc. has joined the EU-US Privacy Shield and has committed to a set of privacy principles listed in Annex 1 of the adequacy decision. The list of companies that have joined the program can be found at www.dataprivacyframework.gov/s/participant-search.

For more information on the terms of use and data protection, please visit www.google.com/analytics/terms/en.html. For more information on how Google uses information, please visit policies.google.com/technologies/partner-sites.

3.11.5 Google Tag Manager

On our service cockpit at https://servicecockpit.dr-schnell.com/ and our website at https://dr-schnell.com/, we use Google Tag Manager as a tag management system to track usage behavior on our website.

Google Tag Manager is a tag management system from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). It allows tags to be integrated centrally via a user interface. Tags are small pieces of code that can track activities. Script codes from other tools are integrated via Google Tag Manager. Tag Manager allows you to control when a specific tag is triggered.

Google Tag Manager uses "cookies" that store aggregated data about tag firing on the website. The legal basis for the use of Google Analytics is Art. 6 (1) (a) GDPR, namely your consent. The data we send and link to cookies, user IDs (e.g., user ID) or advertising IDs is automatically deleted after 14 months. Data that has reached its retention period is automatically deleted once a month.

Please note that you have the right to withdraw your consent at any time with future effect. The lawfulness of the processing carried out until the withdrawal remains unaffected by this.

The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. The user's IP address is immediately truncated during this process, so that it is no longer possible to identify the user via the IP address. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator.

The legal basis for the transfer of personal data to the US is the European Commission's adequacy decision of July 10, 2023, available at: commission.europa.eu/document/fa09cbad-dd7d-4684-ae60-be03fcb0fddf_en. Based on the adequacy decision, personal data can be transferred securely from the EU to US companies participating in the EU-US Privacy Shield. Google Inc. has joined the EU-US Privacy Shield and has committed to a set of privacy principles listed in Annex 1 of the adequacy decision. The list of companies that have joined the program can be found at www.dataprivacyframework.gov/s/participant-search.

For more information on the terms of use and data protection, please visit www.google.com/analytics/terms/en.html. For more information on how Google uses information, please visit policies.google.com/technologies/partner-sites.

4. RIGHTS OF DATA SUBJECTS

You also have certain rights in relation to the processing of your personal data. Details can be found in the relevant provisions of the GDPR (Articles 15 to 21). To exercise your rights, please contact info@dr-schnell.de.

We always try to process your requests and claims as quickly as possible in order to protect your rights accordingly. However, depending on the frequency of requests, it may take up to 30 days before we can provide you with further information about your request. If it takes longer, we will notify you promptly of the reasons for the delay and discuss the further procedure with you.

Right of access (Art. 15 GDPR)
You have the right to request confirmation from us as to whether we are processing personal data relating to you. If this is the case, you have the right to obtain the following information:

• Information about the categories of personal data we process, the purposes for which we process your personal data, and information about how we determine the applicable retention periods;

• Information about the categories of recipients to whom we may disclose your personal data; and

• A copy of the personal data we hold about you.

Right to rectification (Art. 16 GDPR)
You have the right to have inaccurate or incomplete personal data that we have stored about you corrected without delay.

Right to erasure (Art. 17 GDPR)
You may request the immediate erasure of your personal data under the following circumstances:

• if your personal data is no longer needed for the purposes for which it was collected;

• if you have withdrawn your consent and there is no other legal basis for data processing;

• if you object to the processing and there are no overriding legitimate grounds for data processing;

• if your data is being processed unlawfully;

• if your personal data must be deleted to comply with legal obligations.

Please note that before deleting your data, we must check whether there is any legitimate reason for processing your personal data.

Right to restriction of processing ("right to blocking") (Art. 18 GDPR)
You may request that we restrict the processing of your personal data for one of the following reasons:

• if you dispute the accuracy of the data, until we have had the opportunity to verify the accuracy of the data;

• if the data is being processed unlawfully, but you request only the restriction of the use of the personal data instead of its deletion;

• if we no longer need the personal data for the purposes of processing, but you still need it to assert, exercise, or defend legal claims;

• if you have objected to the processing and it is not yet clear whether your legitimate interests outweigh ours.

Right to object (Art. 21 GDPR)

Right to object in individual cases
If the processing is carried out in the public interest or on the basis of a balancing of interests, you have the right to object to the processing on grounds relating to your particular situation. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or because your personal data serves to assert, exercise, or defend legal claims. The objection does not affect the lawfulness of the processing carried out until the objection was lodged.

Objection to advertising
In cases where your personal data is used for advertising purposes, you can object to this form of processing at any time. We will then no longer process your personal data for these purposes.

Right to data portability (Art. 20 GDPR)
You have the right to receive personal data that you have provided to us for processing in a transferable and machine-readable format upon request.

Right to lodge a complaint with the supervisory authority (Art. 77 GDPR)
If you are not satisfied with our responses and reactions, or if you believe that we are in breach of applicable data protection law, you are free to lodge a complaint with both our data protection officer and the competent supervisory authority. The supervisory authority responsible for us is:

Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 18
91522 Ansbach

Data protection information for consent following a visit by DR.SCHNELL/ALEGRIA employees

The legal basis for processing is Article 6 of the GDPR based on consent. We are happy to inform you here about your personal rights.

The responsible parties within the meaning of the General Data Protection Regulation are

Information on data processing based on Article 13 of the GDPR

We would like to inform you that when you conclude a contract or as part of our customer service, we process your personal data (in particular your surname and first name, email address, and telephone number) or transfer it to other service providers whose support we require in order to provide our services.

Purposes of data processing

Transmission of information and offers regarding other products, services, and events, as well as establishing contact for the purpose of market and opinion research (advertising)

Legal basis for data processing

The joint controllers process personal data on the basis of Art. 6 GDPR. This is based on consent to the processing of personal data concerning them for one or more specific purposes, for the performance of a contract or for the implementation of pre-contractual measures, for the protection of the legitimate interests of the controller or a third party, unless the interests or fundamental rights and freedoms of the data subject requiring the protection of personal data prevail.

Origin of the data

The data was provided by you during a visit by one of our sales representatives.

Categories of personal data

Last name, first name, email address, phone number, company name (if applicable), date of birth (if applicable)
Categories of recipients of personal data
Your data will be processed exclusively by the joint controllers.

Duration of data storage

The two jointly responsible parties store information only for as long as necessary for the purpose or in accordance with other legally prescribed periods.

Rights of affected persons

Every data subject has the right to access, rectify, erase, and restrict the processing of their data. These rights under Articles 15 to 18 of the GDPR can be exercised by contacting the two joint controllers at the address below. In addition, it is possible to contact the supervisory authority responsible for the two joint controllers.

Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 27
91522 Ansbach
Tel.: +49 (0) 981 53 1300
Fax: +49 (0) 981 53 98 1300
Email: poststelle@lda.bayern.de

If you would like to know what data the joint controllers have stored about you and to whom which data has been transferred, we will be happy to provide you with this information. You can request a so-called self-disclosure there free of charge. Please note that for data protection reasons, the joint controllers are not permitted to provide any information by telephone, as it is not possible to clearly identify you on the phone. In order to prevent misuse by third parties, we therefore require the following information from you: surname (maiden name, if applicable), first name(s), date of birth, current address (street, house number, postal code, and city).

Right to object

Pursuant to Art. 21 GDPR, you may object to data processing at the address provided or at widerspruch@dr-schnell.de.

Contact details of the joint controllers and the data protection officer

The data protection officer of the joint controllers can also be contacted at the above address or by email at the following address: dr-schnell@2b-advice.de